Cap on number of customers: Restaurateurs say govt SOPs make business unviable

While most of the industry has been crippled during the lockdown, the QSR (quick-service restaurants) segment, including eateries such as KFC and Taco Bell, have done better. They have always been active in the home delivery segment and the numbers have shot up in the lockdown.

“Taco Bell’s delivery services have also grown exponentially”, said Gaurav Burman, director, Burman Hospitality (Taco Bell’s Master Franchise partner in India).

A major challenge for QSR outlets is managing a crowd that gathers in the restaurant for takeaway orders. Taco Bell has put floor markers in place and introduced screen guards at the counters to ensure distance between the staff and customers.

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